Cancellations & Refunds Policy
All consultations are paid in full at the time of booking.
astroKodi values the quality of their work and wants each person to feel that they receive what they paid for, and more. To be able to deliver this quality of work, each consultation requires hours of preparation and research.
astroKodi does not offer consultation without prior research, unless they are reading at a pop-up location. Booking a consultation means we are mutually agreeing to meet at this time and date, and astroKodi can no longer offer this time to someone else.
astroKodi will spend their time before your reading making sure they are well prepared and researched on matters of your chart. Your appointment starts at the time agreed to meet and runs the full length of the advertised time. Starting late impacts following appointments. Please see below for late arrivals.
Cancellation / Reschedule
If you need to cancel or reschedule, 24 hours notice is required via email – astrokodi AT proton DOT me – limited to one cancellation /reschedule per reading. Refunds for cancellations are minus the deposit fee of 50% of the total amount, the booking fee and any fees incurred in refunding you.
Cancelling or rescheduling within 24 hours before your appointment, not showing up at the agreed time (arriving late), and/or not submitting your birth data forfeits your payment and appointment. Appointments are automatically cancelled 15 minutes after the agreed upon time if you don’t show up, or let kodCrone know you are running late. If astroKodi needs to reschedule they will give you 24+ hours notice.
Pop-up, raffle donations and Fund Raiser Readings are not transferable to another date and time, or person; all donations are final as I am unable to refund you in these instances.
Once astroKodi has received payment, they will email you to arranged time and date for your reading. Please check your spam account if you don’t receive this confirmation from astroKodi in your inbox. astroKodi opens their books one month in advance, and when appointments sell out they do not create more space. If you make payment but subsequently do not follow up via email or make any effort to contact astroKodi to arrange the appointment time and date, your payment will remain valid for use 9 months after purchase, after which time it will be void. This is the least ideal outcome.
astroKodi / your responsibility
Considering astroKodi’s time and effort to study your chart, they are excited for your reading to go well and be enjoyable for you. astroKodi sees it as their responsibility yo be professional, prepared, on time and able to relate to you in a way that means you can receive the information they are imparting. Your responsibility is to read and respond to emails, submit accurate birth data and show up on time. If both if us can do this do this we should have the best possible chart reading!
Please double check your birth data before submitting. Incorrect birth data forfeits your payment & allotted appointment because astroKodi will have done all the preparatory work for the reading based on this data and they can no longer offer this spot to anyone else. If you do not have an accurate birth time, contact astroKodi BEFORE booking. Purchasing a reading without making contact about inaccuracy of your birth time may result in a full refund minus booking fees, if contact is made about inaccuracy of your birth time BEFORE the preparatory work for the reading has started.
astroKodi reserves the right to refund any payment where they feel there is abuse, disrespect or there is no option to offer you what you are asking for.
astro sonic
Full payment is required before your astroSonic sound missive will be prepared and sent as a video and/or presented online or in-person.
Double check your personal data
Correct name, email address and birth data is the responsibility of the person ordering astroSonic by completing the form. Incorrect information resulting in your astroSonic being sent to the wrong address, or based on the incorrect birth chart and analysis does not constitute grounds for a refund or reproduction of any kind.
Astro sketch
Full payment is required before your astroSketch will be prepared and sent as a video or presented online and/or in-person.
Double check your personal data
Correct name, email address and birth data is the responsibility of the person ordering an astroSketch by completing the form. Incorrect information resulting in your astroSketch being sent to the wrong address, or based on the incorrect birth chart and analysis does not constitute grounds for a refund or reproduction of any kind.
astro Interactive
Full payment is required before your astroInteractive will be prepared and sent as a video file or presented online or in-person.
Double check your personal data
Correct name, email address and birth data is the responsibility of the person ordering an astroInteractive by completing this form. Incorrect information resulting in your astroInteractive being sent to the wrong address, or based on the incorrect birth chart and analysis does not constitute grounds for a refund or reproduction of any kind.
Gifting a Reading, astroSonic, astroSketch or astroInteractive
Readings, astroSonics, astroSketches and astroInteractives can not be purchased as gift for another due to the sensitivity of the personal birth chart information. If you want to gift a astroKodi Reading, astroSonic, astroSketche and astroInteractive please purchase a Gift Certificate and let the person in question contact astroKodi directly via astrokodi AT proton DOT me. Gift Certificates are good for one year.
What if…
In the case that you are dissatisfied with your astroSonic, astroSketch or astroImmersive, no refund, exchange or reproduction will be made. astroKodi makes every effort to produce high quality work that you will enjoy and benefit from.